Failure to Attend & Cancellation Policy

Booking and Deposit Requirement:
  • When scheduling an appointment at Zen House Dental, a deposit of up to 50% of the estimated cost of the treatment is required at the time of booking to secure your appointment slot.

Cancellation Policy:
  • We understand that unforeseen circumstances may arise, and you may need to reschedule or cancel your appointment. To ensure the smooth operation of our clinic and accommodate other patients, we require a minimum of 48 hours’ notice for appointment cancellations.
  • Cancellation notices must be provided during our regular business hours.

Failure to Attend Appointments:
  • If you fail to attend your scheduled appointment without prior notice, the deposit made at the time of booking will be forfeited.

Short Notice Cancellations:
  • If you cancel your appointment with less than 48 hours’ notice the full deposit will be retained to cover administrative and scheduling costs.

  • It is your responsibility to inform us of any changes, cancellations, or rescheduling requests promptly. You can contact us by phone or email to make these arrangements.

By booking an appointment with us at Zen House Dental, you acknowledge that you have read and agreed to the terms and conditions outlined in this Policy. We appreciate your cooperation in helping us maintain an efficient and effective dental practice.